So, we had a customer call in a couple weeks ago who had purchased a complete cash register system. The system this customer purchased included a small computer (a little smaller than most cash drawers) and a basic 15 inch LCD monitor. The customer got the register up and running rather quickly with a couple of general questions and seemed very satisfied. Unfortunately, the customer called their salesperson about a week later to complain that the computer was sucking their brain energies. The sales person of course contacted me and I had to inform him that we didn’t install that option on this customer’s computer and it must be some sort of mistake. We ended up speaking with the customer for a few days (it’s very hard to track down which component might actually be feeding off brain energy) and eventually decided that even though this PC had been used for over a month and most likely had nothing physically wrong with it, we would take it back and allow the customer to exchange it for an all-in-one PC like the customer’s friend had (which had never attempted to suck out a brain). In the end the customer was happy, which makes me happy. We received the brain sucking PC back and I allowed one of my techs to attempt an exorcism. The PC should be fine but the tech may need a few days off to recover or at least carry a bucket with him wherever he goes.
One option to avoid issues like this is on-site installation! You can sit back and let our techs put their brain energies on the line while connecting and testing your brand new point-of-sale station anywhere in the US. Our systems are pretty straight forward with everything preinstalled, a nice printout showing exactly where to plug everything into and a nice little note from our support department letting you know we’re here to help so don’t feel like on-site install is absolutely necessary. If your lacking in time, fearing for your brain energies, or just lazy in general, on-site may be just the thing for you. It might even be entertaining to stare at the tech for an hour or two asking all kinds of odd questions. Additionally I’ll give you my promise that our technician’s will not smell.
I’m working on an on-site install as I type this which is probably why I’ve chosen to share this with the interwebs today. And it’s kinda cool.
