(that sure doesn’t roll off the tongue like 9 to 5)
First thing’s first. I’m not the only one here struggling to think up cool things to say. My cohorts Jono and Stephen are also trying their luck at this. Jono has had the products bolg up for a while and enjoys posting up quirky vids and sharing his knowledge of the all-mighty Google, while Stephen is just getting started and enjoys long walks on the beach. Eventually I might try linking to some media but it’s hard for me to find something that’s relevant AND fun.
For now I’ll just pretend to be self centered and share with you, the reader, the different things we do throughout the day. So, we (the Support department) usually roll into the office around 6:45. Phones aren’t on until 7:30 and we spend that first hour or so responding to emails or researching issues. Once or twice a week, we’ll come in a little early and focus on department training where we learn from a variety of topics and generally share our knowledge amongst everyone in the department. At 7:30 the phones kick on and it’s off to the races. Some techs will take calls, others will return voice mails, and others still will handle online requests for help. Those not on the phones will test returned equipment and deal with manufacturers to get them repaired. This goes on pretty much non-stop until 4 pm with everyone getting breaks for lunch and some people contacting customers to provide training on their new complete register systems. Some techs also get a break from the phones to build up those same systems (software and settings don’t install themselves). At 4 everyone gets to go home (unless they’re in the middle of helping a customer) and forget about work until the next morning except for one lucky person that spends the night tethered to a cell phone ready to leap into action at a moments notice if a customer finds theirself in a dire predicament like strapped to a countertop with a laser scanner on a conveyor belt inching closer and closer to burning their retina unless we can disable it (or they can close their eyes. Obviously, being unable to process credit cards or print receipts might be a little more dire and in the realm of what we might handle.
Now that that’s been laid out there, I shouldn’t have to type it ever again. If anyone ever has a question or topic they wish me to discuss please feel free to ask.
Last weeks fun calls included setting up POS equipment in OSX and Linux (yes, it can be done, just give us a call), a customer who swore her cash register was possessed and was trying to eat her brain, and numerous funny prank phone calls that start to wear thin after about the 10th time (I can’t wait for summer school vacations to be over!)
