… My name is Randy. How can I help you?”
I think that’s about the only way I can come up with to introduce myself. Over the last 4 years of answering calls from frustrated customers I’ve forgotten most other socially acceptable ways of introducing myself. So, if you’re calling POSGuys for anything other than purchasing a barcode scanner or paying that past due bill on your receipt printer, I’m probably going to be the one you’re speaking to (most likely indirectly through one of my many talented minions).
I’ll be the one making the final decisions to get your defective cash drawer replaced as quickly as UPS-ly possible and I’ll be there looking over the technician’s shoulder if they’re having issues getting new items to show up in your software’s new menu. At the end of the day, if you called in and something was adequately memorable about our interaction, you’ll be able to come here and read about it while telling all of your friends that you’re internet-famous. Even the calls that aren’t memorable can be memorable for just that reason. I’m all for celebrating those monotonous yet fun milestones like the 100th call explaining how to add a tab to the end of a barcode scanner’s output (it never gets old for us!).
